FAQs
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The core of Circadia’s concept is chronobiology, the science of defending the skin from environmental damage during the day, and stimulating internal repair mechanisms during sleep. Circadia harnesses nature and science through the skin and body’s natural circadian rhythms, producing healthy, beautiful skin. It’s results driven!
All products are paraben-free, SLS-free and fragrance-free.
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Active Acne Products have to be password protected. In order to buy any active acne products from FaceReality, you have to be an Acne Program Client. This is due to their seller agreement form. All Acne Program clients have the password.
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NEW PRODUCTS
To be eligible for a refund - Must be sealed, unopened, and can’t pass 14 days since purchase. This is not valid on products brought after a sale. This means that you CAN NOT return a product that you got on sale for regular price.
USED PRODUCTS
NO REFUND - However, you may exchange for a different product that is equal to or less than the product value. This is not valid on products brought during a sale. This means you CAN NOT exchange a product for its original price value when you brought it while it was on sale.
DAMAGED PRODUCTS
Please inform me of any damages to your product upon receiving immediately.
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As of right now, no products are available for pickup UNLESS it’s being shipped to the treatment room.
ALL PRODUCTS ARE DROPSHIPPED TO THE CLIENT’S HOME UNLESS THEY REQUEST TO HAVE IT SHIPPED TO THE TREATMENT ROOM, AND IS WILLING TO PICK UP THE ORDER WHEN NOTIFIED.
I do plan to have retail inventory in 2024 -
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If you’ve had a consultation or facial with Latriesha, you should be able to reference your packet in your email on recommended products.
If you are new, and don’t really understand what you’re doing, PLEASE BOOK A FACIAL CONSULTATION OR FACIAL TO RECEIVE THE RECOMMENDED SKINCARE ROUTINE/PRODCUTS.
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Mostly because, if I’ve never serviced you for your skincare needs, I will contact you to see if you fully understand the ingredients in the products, and their uses. Do you understand the benefits, how to effectively apply this product into your routine. I want you to be able to get your monies worth and buy the right product. Buying the wrong product can cause more damage and have you spending more money to correct the problem. If you’ve never used any type of AHA’s BHA’s or Retinols, you should NOT BE BUYING THAT TYPE OF PRODUCT! If you DON’T USE HYDRATING AND MOISTURIZING PRODUCTS, you should NOT be buying any active products. I want you to be able to buy products with confidence.